FAQ & Help

To contact us, visit our Support Form.

We offer free shipping on all orders over $79, shipping within the contiguous 48 U.S. states, Alaska, Hawaii, and Puerto Rico - no promotion code necessary. Our standard 3-5 business days shipping policy applies. As part of our thank you for your business, we don't want you to ever worry about paying to have our products reach your doorstep. Leave the shipping costs to us. Just take care of your product price and sales tax.

For more information on shipping policies, visit our Shipping page.

Teddy Lately ships to the contiguous 48 U.S. states, Alaska, Hawaii, and Puerto Rico. We currently do not ship internationally outside of the United States.

All orders process and ship Monday - Friday, excluding federal holidays within the United States. Based on the shipping method selected at checkout, if the order if placed after the cut-off time, it will be processed the following business day. 1-3 days processing time after order is placed.

Shipping on all U.S. orders over $79 is free! Our standard 3-5 business days shipping policy applies.

To view more information about shipping rates, visit the Shipping page.

If you have received a defective item, please contact Customer Care within 3 DAYS to inform us of the issue. If we are not notified within three days of receiving the item, it will no longer qualify for a return or replacement. During the return process, a photo of the damaged product will be required.

See our Return Policy for full details.

Unfortunately, we do not accept personal checks or money orders.

Yes, we offer PayPal as an Express Checkout option.

To view the status of your purchase order, visit the Track Your Order page.

Orders submitted on our website process and ship very quickly. Regrettably, we cannot cancel or modify orders. We are sorry for any inconvenience this may cause.

For information regarding shipping or returns, visit our Shipping and Refund pages.

If you would like to inquire about when your product will be in stock, please contact us through our Support Form.

If you receive an error message related to credit card authorization failure, double check that the billing address on the credit card is correct, try re-entering your CVN or security code, and be sure that the card is current and valid. After validating the information you've entered and an error message is received a second attempt, contact us via our Support Form, or contact your financial institution for further assistance.

If you have a promotional/discount code that you would like to use on your current order, do the following:

• Add products to your cart.
• Click the Cart symbol in the top right of any page.
• Click Checkout.
• Above your subtotal, in the Discount code box, enter your promotional code then press Apply.
• If the code is valid, your order should now be discounted!

If you run into any issues or have questions about promotions, feel free to contact us through our Support Form.

The number of identical articles is limited to 5 for the same order.

Teddy Lately is obliged to apply these limits for delivery and payment security reasons.